Privacy Policy

Last updated: October 24, 2023

At HostBoxy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our hosting services. By using our services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

  • Personal Data: Name, email address, phone number, and physical address provided during account registration.
  • Billing Data: Payment information required to process transactions. Note that credit card information is processed securely by our payment gateway partners and is not stored on our servers.
  • Account & Service Data: Domains, server configurations, usernames, and other technical details necessary to provision your hosting environment.
  • Log Data: IP addresses, browser type, operating system, referring URLs, and timestamps automatically recorded when you access our services.

2. Cryptocurrency Payments & Privacy

HostBoxy supports payment via various cryptocurrencies (e.g., Bitcoin, Ethereum, Litecoin). While cryptocurrency payments offer a degree of pseudonymity, please be aware of the following:

  • Third-Party Processing: Crypto payments are processed through third-party gateways. We do not control their data collection policies.
  • Public Ledger: Transactions made on public blockchains are permanently recorded and public. HostBoxy cannot alter or delete transaction records from the blockchain.
  • No Private Keys: We never request, store, or have access to your private keys or wallet seed phrases.

3. How We Use Information

Your data is used primarily to ensure the smooth operation of our services:

  • To provide, operate, and maintain our hosting infrastructure.
  • To process billing, payments, and refunds.
  • To provide customer support and respond to technical inquiries.
  • To detect and prevent fraud, abuse, and security incidents.
  • To communicate with you regarding service updates, maintenance, or security alerts.

4. Cookies & Tracking

We use cookies and similar tracking technologies to track the activity on our service and hold certain information.

  • Session Cookies: Essential for authentication and maintaining your logged-in state.
  • Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). These are aggregated and anonymized where possible.
  • Preference Cookies: Remember your settings and choices (e.g., language or currency).

5. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for data in transit and restricted access protocols for data at rest. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Third-Party Services

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. This includes payment processors (PayPal, Stripe, Crypto gateways), domain registrars, and analytics providers.

7. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

8. User Rights

Depending on your location, you may have certain rights regarding your personal data:

  • The right to access, update, or delete the information we have on you.
  • The right of rectification (correction of inaccurate data).
  • The right to object to the processing of your personal data.
  • The right to data portability (requesting a copy of your data).

9. Contact Information

If you have any questions about this Privacy Policy, please contact us via email at: [email protected].