24/7 SUPPORT
Contact HostBoxy
We're here to help. Whether you have technical questions or need sales assistance, our team is ready.
Sales & Support
Choose the best way to reach us.
Open a Ticket
For existing customers needing technical help. Track your request status easily.
Create TicketEmail Us
Prefer email? Drop us a line for general inquiries, partnerships, or abuse reports.
[email protected]Contact Form
Send us a secure message directly from here.
Typical response time: Under 15 minutes
Contact FAQs
What are your support hours?
Our support team is available 24/7/365. Whether it's day or night, a holiday or a weekend, our infrastructure engineers are always online to assist you via ticket or live chat.
How long does it take to get a reply?
We pride ourselves on speed. Live chat responses are typically instant. For support tickets, our average response time is under 15 minutes, with complex issues resolved within an hour.
Do you offer phone support?
To ensure the highest quality of technical support and maintain accurate records of technical changes, we primarily use our ticketing system and live chat. This allows our engineers to share logs and screenshots effectively.
Where can I report abuse?
We take abuse reports seriously. Please select the "Abuse Report" department in our contact form above or email [email protected] with relevant logs and evidence.
Can I upgrade my plan via support?
Yes! While you can upgrade automatically in your client area, our support team can also assist you in choosing the right plan and handling the upgrade process for you to ensure zero downtime.
Where are your offices located?
HostBoxy is a globally distributed team. Our headquarters are located in New York, USA, but our support staff and data center engineers operate from multiple locations including London, Amsterdam, and Sofia.